Sanbra – Privacy Policy

First Release: 1 Oct 2025

Updated: 27 April 2026

This Privacy Policy explains how Sanbra (powered by docGhana Ltd) collects, uses, and protects your information. Tap each section to learn more.

1. Information We Collect ▼

Your name, gender, DOB and phone number during registration.
Government ID.
Profile Picture (where applicable).
Driver License (where applicable).
Car Information (where applicable).
Car Insurance(where applicable).
Location data (if enabled).
MoMo Payment method (where applicable).

2. How We Use Your Data ▼

To create and manage your account.
To provide and improve our services.
To process transactions and offer support.
To personalize your experience.

3. Sharing of Information ▼

We may share your information with trusted third-party partners such as:

Service providers (e.g. riders, drivers, merchants).
Payment processors.
Government or legal authorities (when required).

We do not sell your personal information.

4. Data Protection ▼

We take reasonable steps to secure your data using encryption and access controls. However, no system is 100% secure. You are responsible for keeping your account and OTP safe.

5. Biometric Authentication ▼

docGhana Ltd does not control the functionality of fingerprint, Touch ID or Face ID and does not have access to your Fingerprint(s) or Facial Recognition Information. You understand and agree that any Fingerprint/Face stored on this device can be used to Access your Account in Sanbra App. For more information on how Biometric Functionality works for your device, please refer to your device Manufacturer Support Resources.

6. Your Rights ▼

You can access or update your personal info anytime in the app.
You may request account deactivation/block or data removal.
Contact us at customerservice@docghana.com for any data-related concerns.

7. Cookies and Tracking ▼

We may use cookies or similar technologies to enhance performance and personalize your experience. You can disable cookies in your browser settings if you prefer.

8. Policy Changes ▼

We may update this policy from time to time. Significant changes will be notified via the app. Continued use of Sanbra means you accept the latest version.

9. Contact Us ▼

Have questions or feedback? Reach out to us via the app or email us at customerservice@docghana.com.